Privacy Policy

Last updated: August 16, 2026

Who We Are

This website is operated by The Westings, The Westings Inn, Wormadale, Whiteness, Shetland, ZE2 9LJ (“The Westings”, “we”, “us”, “our”). We are committed to protecting your privacy and handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy or how we handle your data, you can contact us at hello@westings.co.uk.

Information We Collect

We may collect and process the following information about you:

  • Booking information — name, email address, phone number, postal address, arrival and departure dates, room or pod preferences, number of guests, and any special requests.

  • Payment information — payment card details are processed securely by our booking and payment providers; we do not store full card details ourselves.

  • Contact form enquiries — name, email address, and the content of any message you send us.

  • Newsletter sign-up — email address, and name if provided.

  • Website usage data — such as IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.

How We Use Your Information

We use your personal data to:

  • Process and manage your booking, including payment, check-in, and check-out

  • Communicate with you about your stay, including confirmations, updates, or changes

  • Respond to enquiries submitted through our contact form

  • Send you our newsletter, where you have opted in (you can unsubscribe at any time)

  • Improve our website and services

  • Meet our legal, accounting, and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract — to fulfil a booking or provide a service you have requested

  • Consent — for marketing communications such as our newsletter, which you can withdraw at any time

  • Legitimate interests — to operate and improve our website and business

  • Legal obligation — where we are required to retain certain records, such as for accounting purposes

Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Booking and payment providers, who process reservations and payments on our behalf (for example, our online booking system)

  • Service providers, such as IT, hosting, and email marketing platforms, who support our operations

  • Authorities, where required by law, such as HMRC or law enforcement

Any third parties we work with are required to handle your data securely and in accordance with data protection law.

Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. You can control or disable cookies through your browser settings; please note that some parts of the website may not function as intended if cookies are disabled.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Booking records are typically retained for a period after your stay to meet accounting obligations, after which they are securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, where applicable

  • Object to or restrict certain processing

  • Withdraw consent at any time, for example by unsubscribing from our newsletter

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@westings.co.uk. If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: hello@westings.co.uk

Address: The Westings Inn, Wormadale, Whiteness, Shetland, ZE2 9LJ.